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Frequently Asked Questions

What if I want to meet my agent first?

We encourage you to do so. Feel free to talk with all of our agents to determine which one you feel most comfortable with before making your choice. Once you decide on an agent you will work with his or her team throughout the entire process.
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When do I pay for your services?

You have two choices for payment. You can pay an upfront $3,000 listing fee upon signing the paperwork or you can pay $500 upfront and another $3,500 at closing. This is typically far less than the 3% fee you would pay a traditional seller's agent.
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What if I need to get in touch with my agent after hours?

24 Hour Brokers' answering service is available all day, every day. However, agent office hours are typically from 9 a.m. - 6 p.m. local time on weekdays and from noon to 6 p.m. local time during the weekend. Phone calls outside these hours are forwarded to our answer service. In an emergency, the voicemail system can direct you to an agent at nearly any hour.

Once you begin working with one of our agents you will typically receive his or her mobile number for direct contact.
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What kind of properties do you list?

We try to focus our efforts on single-family residences and condominiums. At this time, we do not list any of the following properties:

  • Vacant land
  • Multi-family apartment buildings
  • Tenancies in common
  • Estate and probate sales
  • Properties zoned for commercial use
  • Foreclosure auctions
  • Time-shares
  • Mobile homes
  • Homes that you want to rent rather than sell.

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Do your agents have applied experienced?

Our agents have extensive experience in the field because we hire from large local real estate firms. All of our agents have closed at least 20 transactions.
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What motivates your agents to give great service?

Our agents are compensated in part on customer satisfaction, based on a survey given to every customer who works with our company.
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Does my listing automatically become active after I submit it?

No, we will always review your listing with you before completing the paperwork and activating it on the MLS.
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Do you need to see the house to give me pricing advice?

Regardless of who your agent is, the decision of the final price is always up to you. Our agents will provide you with data-driven pricing guidance based on recent sales and neighborhood data, preparing a comparative market analysis as needed.
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Does my home really need to be professionally staged and photographed?

We do require a professional photographer to take photos of your property, and also encourage you to meet with a stager to evaluate whether there are any changes you can make to increase the property's appeal. More than 75% of prospective home-buyers begin their research online. It is always a good idea to put your best foot forward with a professional image since that is the only visual the people will see at first.
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What does staging usually cost?

The cost of staging varies between $500 and $5,000 or more. The final cost will depend on the staging company as well as the size of your house and the amount of work necessary.
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What does a professional photographer usually cost?

The cost will vary based on the photographic medium and the type of pictures. A simple photo shoot may cost a couple hundred dollars whereas a full magazine spread could cost several thousand. We can provide you with referrals of quality photographers.
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Will buyers' agents show my property?

Yes. Your home will be listed in the local Multiple Listing Service (MLS) and we will send a lockbox so you can keep a key on the door for the buyer's agent to gain access.
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How much do I have to pay the buyers' agent?

The traditional commission to a buyer's agent is 3%. For your home to receive steady exposure we recommend you offer 3%. Any offer of less than 2.5% is at the discretion of 24 Hour Brokers as it will likely cause your house to sit on the market longer.
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Who sets up home tours?

Part of your listing with us will include a lockbox, a yard sign, and an open house sign. These items will help attract people to your home and allow buyer's agents to gain access to the property while you are away. The buyer's agents may call you directly to set-up an appointment or give you a heads up that they are on their way to see your home.
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Who accepts offers?

24 Hour Brokers will receive all offers on the property and review them with you over the phone or by email. We will be the main contact throughout all negotiations.
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Do you handle negotiations?

Yes, your agent will handle all negotiations and review them with you via phone or email.
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Do you handle contingencies?

Yes, we will work with you and the buyer to make sure all contingencies are addressed.
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Do you handle closings?

Yes, we will coordinate the closing and make sure inspections are completed, appraisals are performed, contingencies are satisfied, documents submitted, and all deadlines met.
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What if my property doesn't sell?

There are various factors that may cause your home not to sell, such as price, condition of home, and access to the home. We guarantee that you will be satisfied with our service to you and will refund your money if you are not happy with our service. Please keep in mind that we will not refund your money simply because the property doesn't sell.
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Can I list my house in areas outside your map?

It depends if your home is within one of the many Multiple Listing Services to which we belong and whether or not we believe our agents can credibly represent you.
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Can I make changes to my listing?

Yes, we want to have the most accurate information published to the public.
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Can I cancel my contract?

Yes, we guarantee that you will be satisfied with your service with a money back guarantee.
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3746 Mission Blvd. San Diego, CA 92109 • E-Mail 24 Hour Brokers • 877-500-7514 • San Diego Vacation Rentals